Home » ITIL4® Foundation Certification Course and Examination
Training Topic: IT Service and Project Management
Training Framework/Standard: ITIL
- Duration 2 Days
- Virtual or Classroom
This new ITIL® 4 Foundation course is a two day introductory course that allows you to write the examination leading to the new ITIL 4 Foundation Certificate in IT Service Management. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service delivery, support and management a Service Value System (SVS).
ITIL 4 follows a more evolutionary approach using the Service Value System to provide a holistic end-to-end picture of what it really means for IT to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps into ITIL.
- A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a specific focus on 18 practices
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
At the end of the two-day course, attendees will have an understanding of the following:
- How the old 5-step Lifecycle model (and 26 processes and functions) maps to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a specific focus on 18 most important practices
- ITIL and key concepts like Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
- This course is designed for anyone working in IT. Roles specifically focusing on IT Service Management will especially find this course valuable.
- Even of you have a certification in ITIL v3 or 2011, this course will serve as your introduction to the new concepts espoused in ITIL 4.
- Please note that there is NO BRIDGING OPTION between ITIL v3/2011 and ITIL 4 unless the candidate has already accumulated 17 credits in the old scheme.
- Passing the ITIL 4 Foundation Examination in IT Service Management is a prerequisite for Individuals seeking to attend any other ITIL 4 qualifications.
CERTIFICATION EXAM
- The course prepares participants to sit the Foundation Certificate In IT Service Management (ITIL 4) examination.
- A 60-minute, 40 question, multiple-choice exam is scheduled at the end of the last day of the course.
- A passing mark of 65% is required.
None.
Training Events
Date
Title
Color
november, 2024
Event Type
All
Anti-Bribery and Corruption Event
Business Continuity and Lead Incident Management Event
Business Relationship Management Professional Events
Change Management Event
Digital Transformation Event
Governance and Compliance Event
Information Security, Cybersecurity, Privacy Event
IT Governance Event
IT Service and Project Management Event
Project Management Events
Risk Event
Supply Chain Management Event
Past and Future Events
All
Only Past Events
Only Future Events
Virtual Events
All
Virtual Events
Non Virtual Events
Events Status
All
Scheduled
Cancelled
Moved Online
Postponed
Rescheduled
Preliminary
Tentative
Navigate Training
- Training Overview
- Anti-Bribery and Corruption
- Business Continuity and Lead Incident Management
- Business Relationship Management Professional
- Change Management
- Digital Transformation
- Governance and Compliance
- IT Governance
- Information Security, Cybersecurity, Privacy
- IT Service and Project Management
- Risk
- Supply Chain Management
- Project Management
- In-House and On-Site Training
Train Your Team In-house
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