Home » ISO/IEC 20000 Practitioner Certification
Training Topic: IT Service and Project Management
Training Framework/Standard: ISO 20000
- Duration 2 Days
- Virtual or Classroom
This course is a three-day classroom training relevant for professionals who play a role in establishing the ISO/IEC 20000 standard. This course is designed for IT professionals, consultants who play a role in the ISO/IEC 20000 implementation or in providing support around ISO/IEC 20000 certification.
Practical examples and case studies are used to guide you through the implementation route and prepare you to conduct a ISO/IEC 20000 assessment or audit. At the end of the three-day classroom training the APMG certification exam can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.
Day 1:
Introduction and background to ISO/IEC 20000 and certification
The content, use and application of ISO/IEC 20000 Part 1
Assignment 1
Day 2:
The content, use and application of ISO/IEC 20000 Part 1 (continued)
Applicability and the definition of scope
Assignment 2
Day 3:
ISO/IEC 20000, how you can use it and achieve it
Assignment 3
Organizations that can help
Mock examination and review
This practitioner course will equip the delegates to:
- Understand and apply ISO/IEC 20000 Standard
- Understand and describe the relationships between ISO/IEC 20000 and best practices
- Assist and advise organisations in assessing their readiness for ISO/IEC 20000 certification
- Advise organisations of the issues concerning applicability and scope
- Produce a gap analysis and improvement / implementation plan
- Assist and advise organizations in implementing a continual improvement process
- Prepare organisations for ISO/IEC 20000 certification
- Help organisations to achieve ISO/IEC 20000 certification
This course aims at those IT Consultants, IT Service Providers and IT Managers who involved in the implementation of ISO20000.
- Complex Multiple Choice
- 4 questions per paper, 20 marks available per question
- 40 marks required to pass (out of 80 available) – 50%
- Three hours duration
- Open book (a copy of Part 1 is permitted).
A candidate must hold one of the following certifications to qualify to sit the Practitioner examination:
The APMG ISO/IEC 20000 Foundation
At Practitioner level you should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organisations or those considering certification.
Training Events
Date
Title
Color
Navigate Training
- Training Overview
- Anti-Bribery and Corruption
- Business Continuity and Lead Incident Management
- Business Relationship Management Professional
- Change Management
- Digital Transformation
- Governance and Compliance
- IT Governance
- Information Security, Cybersecurity, Privacy
- IT Service and Project Management
- Risk
- Supply Chain Management
- Project Management
- In-House and On-Site Training
Train Your Team In-house
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