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Category: Performance Management
Our Balanced Scorecard development and implementation services cover all the key stages required to implement the Balanced Scorecard in your organisation. We offer extensive experience in assisting organisations to:
- Develop corporate level balanced scorecards
- Cascade to corporate levels Balanced Scorecards
- Develop Balanced Scorecards for functional areas, e.g. IT and HR
- Integrate the Balanced Scorecard with your Performance Management System
We facilitate and help clients to work through a process that can be thought of as five integrated phases.
- Phase 1 – Strategic Focus
- Phase 2 – Translate Strategy
- Phase 3 – Organisational Alignment
- Phase 4 – Cascade Strategy and Objectives to All Employees
- Phase 5 – Performance Management – A Continual Process
Analytix Consulting’s approach to the performance management and measurement facilitation is based upon the foundation of strategic objectives and supporting performance measures, and focuses attention on the critical few measures that drive success. We will assist to eliminate non-essential measures that add complexity and cost, as well as to test if selected measures can be measured at all, and to help identify sources, or to assist in defining initiatives to continuously improve the measurement process and infrastructure.
Step-by-step Development of the corporate level Balanced Scorecard, involving:
- Vision and strategy facilitation, assisting management and teams to reach consensus on strategic goals, and to map the strategic destination for their particular organisation or business unit.
- The deliverable is a clearly defined, agreed upon strategy map, cause, and effect linkages, objectives, measures, targets, ownership and initiatives.
- Developing performance objectives and measures
- Finalising strategic performance measures and developing cause and effect linkages.
- Setting targets and prioritising initiatives.
- Embedding the Balanced Scorecard in the organisation’s management system
- Cascading the balanced scorecard to build organisational alignment
- Using the balanced scorecard to strategically allocate resources
- Linking rewards to performance: The balanced scorecard and compensation
- Sustaining Balanced Scorecard Success
- Reporting balanced scorecard results
Strategy Maps
Our Balanced Scorecard Development approach makes provision for the development of strategy maps. The strategy map will depict the cause and effect relationships between different strategic objectives, linking the innovation and learning perspective, to the operational perspective to the customer perspective and ultimately financial perspective, for various themes.
Balanced Scorecard
“In 1992, Robert S. Kaplan and David P. Norton began publicizing the Balanced Scorecard through a series of journal articles. In 1996, they published the book The Balanced Scorecard. Since the original concept was introduced, Balanced Scorecards have become a fertile field of theory, research and consulting practice. The Balanced Scorecard has evolved considerably from its roots as a measure selection framework. The Balanced Scorecard is a performance planning and measurement framework, with similar principles as Management by Objectives, which was publicized by Robert S. Kaplan and David P. Norton in the early 1990s.” Wkipedia.
“The Balanced Scorecard is a powerful framework to help organisations rapidly implement strategy by translating the vision and strategy into a set of operational objectives that can drive behaviour, and therefore, performance. Strategy-driven performance measures provide the essential feedback mechanism required to dynamically adjust and refine the organisation’s strategy over time. The Balanced Scorecard concept is built upon the premise that what is measured is what motivates organisational stakeholders to act. Ultimately all of the organisation’s activities, resources, and initiatives should be aligned to the strategy. The Balanced Scorecard achieves this goal by explicitly defining the cause and effect relationships between objectives, measures, and initiatives across each perspective and down through all levels of the organisation. Developing a Balanced Scorecard is the first step in creating a Strategy-Focused Organisation.” Bscol
Depending on the scope of work and terms of refererence, typical deliverables of a Balanced Scorecard programme implementation project may include:
- Line up the strategy with critical strategic initiatives and or program areas
- Line up the business process with strategies and business plan objectives
- Line up mission and department objectives with individual and team accountability
- Reduce the number of key metrics to ensure that the corresponding reliable pieces of data are greater than multiple metrics that are unreliable pieces of data
- Involve group members with responsibility in the deployment of scorecard metrics
- Make sure team metrics cut across organizations to ensure cross-functional goals
Our Balanced Scorecard consultancy delivers real business benefits:
- Drive better performance
- Implement strategy
- Help ensure that you have the right measures
- Encourage balanced performance
- Point out what’s missing
- Encourage good management
- Communicate—they tell the story
Train Your Team In-house
Frequently Asked Questions
Use our FAQ to quickly find the answers to the most common questions asked by customers.
Why choose us?
We have over 22 years of experience in helping businesses and employees reach their potential with advanced skills and certifications, no matter what their industry or background experience.
All our services are bespoke, which means we offer the freedom and flexibility to create a solution specific to your industry & training needs.
We can use one or more of our services to deliver the outcome required to gain the maximum results for your business.
Specialist Consultancy Services
We offer a free introductory consultation service, to get an understanding of your organisation, your working environment & your training needs.
Our expertise & experience, combined with your working knowledge, delivers results that are practical & specific to your needs.
Training That Works
We have been involved in many differing, diverse & interesting projects & we have built relationships with organisations from varying industries & sizes. Our efficient, cost-effective and engaging training courses are designed for your company and team to improve the overall business performance and equip employees with up-to-date skills and knowledge.
Talk to us today, and let us help you develop your team with our bespoke training and consultancy services.
Do you only deliver training in Johannesburg?
No, we deliver training in all 9 provinces within South Africa. We have also delivery training in several countries such as Belgium, The Kingdom of Saudi Arabia, Togo, Zambia, Rwanda, Tanzania and Swaziland.
What are the minimum and the maximum number of candidates we can train in-house?
The minimum number of candidates required for in-house training is 6. With regard to the maximum number, this depends a little on the size of the training room you have available, but we normally say between 15 – 25.
Can you tailor the course to our specific requirements?
Yes, all of our courses can be tailored to your requirements. We will aim to refer to working examples within your business or industry.
Who are your clients?
Our clients come from companies and organisations of all sizes within the public and private sector. We work in most industries and have a proven track record of delivering high levels of customer satisfaction. See some of the names we have worked with here.

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