Analytix, a leading ICT training and consulting company, announced the introduction of the ITIL Practitioner Certification Course to their current service portfolio. “We are very excited to be offering this course to our existing client base and assist them further with their personal development and career progression. Up to date Analytix has trained and certified over 6000 indiviuals within the ICT space on ITIL, COBIT and similair certifications, locally and abroad.” said Charlene Hughes, Training Director at Analytix. 

ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organisation’s requirements.

ITIL® Practitioner is a brand new qualification to complement the existing ITIL framework. 

It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

The ITIL Practitioner training course does not replace any of the existing ITIL qualifications. 

Students will also learn how to leverage good practices from outside the ITIL core, such as DevOps, Lean and Agile. A new publication, ITIL Practitioner Guidance, has been developed as support for this new qualification. The ITIL Foundation certificate is a prerequisite for the ITIL Practitioner certification. For more information on the new course, please contact Analytix at



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