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ITIL4® Foundation Certification Course and Examination

Training Topic: 
IT Service and Project Management
Training Framework/Standard: 
ITIL

This new ITIL® 4 Foundation course is a two day introductory course that allows you to write the examination leading to the new ITIL 4 Foundation Certificate in IT Service Management. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service delivery, support and management a Service Value System (SVS).

ITIL 4 follows a more evolutionary approach using the Service Value System to provide a holistic end-to-end picture of what it really means for IT to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps into ITIL.

 

  • A High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a specific focus on 18 practices
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

At the end of the two-day course, attendees will have an understanding of the following:

  • How the old 5-step Lifecycle model (and 26 processes and functions) maps to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a specific focus on 18 most important practices
  • ITIL and key concepts like Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
  • This course is designed for anyone working in IT. Roles specifically focusing on IT Service Management will especially find this course valuable.
  • Even of you have a certification in ITIL v3 or 2011, this course will serve as your introduction to the new concepts espoused in ITIL 4.
  • Please note that there is NO BRIDGING OPTION between ITIL v3/2011 and ITIL 4 unless the candidate has already accumulated 17 credits in the old scheme.
  • Passing the ITIL 4 Foundation Examination in IT Service Management is a prerequisite for Individuals seeking to attend any other ITIL 4 qualifications.

CERTIFICATION EXAM

  • The course prepares participants to sit the Foundation Certificate In IT Service Management (ITIL 4) examination.
  • A 60-minute, 40 question, multiple-choice exam is scheduled at the end of the last day of the course.
  • A passing mark of 65% is required.

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