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Business Relationship Management Professional (BRMP®)

Training Topic: 
Business Relationship Management Professional
Training Framework/Standard: 

The Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM's) or any role involved in managing a relationship between a service provider and customer/client at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the role and how well-cemented and effective relationship management disciplines can positively impact overall business and service provider results.

What is BRMP®?

The BRMP® is the first level of certification for Business Relationship Managers. This certification is designed to provide those in a relationship management role, or those looking to move into this role, with the knowledge and skills required to be successful in the role and add value to both a service provider and customer/client. The knowledge is captured in the BRMBOK™ (BRM Body of Knowledge). The BRMP® training and certification program is a comprehensive foundation designed to provide a solid baseline level of knowledge regarding the BRM role.

Specific Learning Objectives and Modules include:

  • BRM Overview
  • Strategic Partnering
  • Business IQ
  • Portfolio Management
  • Business Transition Management
  • The Provider Domain
  • Powerful Communications

Holders of the Business Relationship Management Professional®  credentials will be able to demonstrate their understanding of:

  • The characteristics of the BRM role.
  • What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
  • How Portfolio Management disciplines and techniques are used to maximize realized business value.
  • Business Transition Management and the conditions for successful change programs that minimize ‘value leakage’.
  • The BRM role in Service Management and how to align services and service levels with business needs.
  • How to communicate effectively and persuasively.

The course and examination are suitable for Business Management, Provider Management, those with a Business Relationship Management role or position and Consultants looking to gain an insight into Business Relationship Management and looking to certify as a Business Relationship Manager.

  • The qualification is based on a 40 minute closed-book examination of 50 multiple choice questions.
  • Delegates require 25 marks to pass (50%) to achieve the internationally recognised Business Relationship Management Professional (BRMP®) Certification.
  • For delegates attending Classroom based training, the examination takes place on the final day of the course.

There are no pre-requisites for the course.