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Articles

Release Date for ITIL 4 Announced

AXELOS recently shared updates on the progress of the forthcoming update to ITIL. Charlene Hughes, Director of Analytix Academy: “We are very excited for the new update and release of an industry-standard certification. ITIL is and will remain a world’s leading Service Management Framework. As more companies realise the effectiveness of ITIL management, the need for certified ITIL professionals is growing in many industries. ITIL best practices are very useful to manage the business effectively.

Implementing the DPSA's ICT Governance Framework

 

Governing and Managing IT in Government. Who’s Responsibility is IT?

Information Technology (IT) over the recent past has significantly changed the way how organisations operate. IT today offers both private and public sector organisations with considerable potential to transform themselves by improving strategic and operational capabilities. Potential benefits offered by IT include enabling processes, improving service delivery, improving customer satisfaction, increasing speed, and improving quality.