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Effective Governance, Risk, and Compliance (GRC) related programmes
Comprehensive portfolio of public and in-house training programmes
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IT Service Management

ITIL

ITIL® Foundation is a 3-day course introducing learners to ITIL and the lifecycle of managing IT services. Learning involves theory, exercises and doing a sample examination as part of the course...

ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the...

ITIL Intermediate

The ITIL Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the...

The Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL...

The ITIL Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to...

The ITIL Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the...

The Continual Service Improvement (CSI) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL...

The ITIL Service Strategy Certificate is a free- standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate...

The ITIL Service Design Certificate is a free- standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate...

The ITIL Service Operation Certificate is a free- standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert...

The ITIL Service Transition Certificate is a free- standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL...

The ITIL Managing Across the Lifecycle Certificate is the capstone qualification that leads to the ITIL Expert Certificate in IT Service Management.

The course covers the...

ISO/IEC 20000

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. It aligns to the IT infrastructure library (ITIL)...

This course is a three-day classroom training relevant for professionals who play a role in establishing the ISO/IEC 20000 standard. This course is designed for IT professionals, consultants who...