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Strategic Performance Management for Management Training Course

Training Topic: 
Strategy & Performance
Training Framework/Standard: 
Balanced Scorecard

Vital to the success of today’s leading organisations, is the implementation of a performance management system that drives focus & transparency – aligning individual performance contracts with departmental business plans to achieve the overall company vision, mission & strategies. The success of your performance management system lies in the ability to equip your employees with the skills & imperative tools to take charge of their work responsibilities, development & future.

How do you promote the process when many employees still harbour negative feelings about performance management? How confident are you when preparing & conducting performance review discussions, especially when you have to address poor performance?

As a line manager, it is important that you gain a solid understanding of what your performance management system entails, & follow a strategic step-by-step process to successfully align your department’s goals with business objectives. It is also important to establish a culture of giving & receiving regular feedback to highlight performance issues at an early stage.

Successfully Align your Employee Goals with your Overall Business Strategy & Objectives

  • Setting individual & departmental goals
  • Linking your department’s function to the overall company vision, mission, strategies & goals
  • Creating a business plan that feeds into the corporate vision
  • Setting up a team performance plan to reach business objectives
  • Developing individual action plans & personal performance contracts
  • Drawing up work profiles
  • Identifying key people in your department who can support other employees to enhance performance


Ensure Commitment & Buy-In from all Key Players by Promoting a Positive Attitude towards Performance Management

  • How are individual & departmental goals linked to the corporate vision
  • Employee performance impact on business results
  • Involve employees when drawing up your department’s business plan
  • Organise team building exercises to reinforce your department’s business goals
  • Set objective individual goals during a special one-on-one meeting
  • Negotiate target setting with your employee
  • Develop clear personal action plans
  • Utilise key communication tools to create awareness around performance management
  • Use employee feedback & suggestions constructively to rectify weaker performance areas


Enhance your Department’s Performance by Setting Realistic Standards & Negotiating Win-Win Contracts

  • Establishing expectations of the department & determining how employees contribution
  • Developing performance standards according to these expectations & recording them
  • Highlighting all requirements, roles & responsibilities of a specific job function in a performance contract
  • Reaching an agreement with the employee on what is expected from him/her
  • Using a rating system or criteria to measure actual performance on three levels
  • Creating development areas in your department & ensuring/promoting continuous improvement
  • Setting up a performance record for each employee & developing a personal plan


Address Potential Performance Issues Immediately by Effectively Identifying them through Continuous Monitoring 

  • Track your department’s performance by using the business Balanced Scorecard system
  • Enhance performance by using powerful tracking tools
  • Evaluate employees according to their KPA’s / KPI’s
  • Use customer & business culture surveys to evaluate employees objectively
  • Establish set timeframes to conduct feedback sessions & book appointments in advance
  • Draw up a strategic plan for feedback sessions that include soft & hard skills
  • Identify problems & brainstorm with employees
  • Create an open door policy where employees feel comfortable to approach their superiors & speed up the feedback process


Prepare & Conduct Performance Review Discussions & Appraisals with Confidence

  • Notify the employee in advance & keep a copy of all documents
  • Develop a specific form discussing each employee’s KPA’s / KPI’s, development areas & solutions for completion, by both of you before the meeting
  • Interact with all the stakeholders beforehand to prepare comprehensive reports
  • Identify areas of success & determine development areas that should be discussed
  • Establish the value of the employee in terms of his/her contribution & focus on positive elements during a review discussion
  • Exchange completed forms with the employee to obtain his/her point of view & pass your view over 
  • Follow a step-by-step process when conducting a performance review
  • Encourage employees to take ownership of their development & let them come up with suggestions to improve their own performance

As a result of attending this course, delegates will learn how to:

  • Strategically align individual goals and your department’s business plan with the overall company objectives
  • Set realistic and achievable performance standards taking into account company expectations and employee feedback
  • Draw up results-driven performance development plans in conjunction with your employees and implement the best coaching methods
  • Ensure maximum buy-in and commitment from all key players and promote a positive mindset
  • Track your department’s performance using the most effective tracking and measurement tools
  • Conduct a performance appraisal confidently and objectively to boost employee performance and motivation
  • Heads of Departments
  • Managers
  • Supervisors
  • Foremen
  • Team Leaders

There is no examination available for this course.