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Effective Governance, Risk, and Compliance (GRC) related programmes
Comprehensive portfolio of public and in-house training programmes
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ITIL® Managing Across the Lifecycle (MALC)

Training Topic: 
IT Service Management
Training Framework/Standard: 
ITIL Intermediate

The ITIL Managing Across the Lifecycle Certificate is the capstone qualification that leads to the ITIL Expert Certificate in IT Service Management.

The course covers the management-level concepts and core information for the integration of all the ITIL Service Lifecycles, but not specific details about each of the supporting processes. It includes the following topics:

  • managing strategic change
  • managing risk
  • managing the implementation of service management
  • understanding organisational challenges
  • doing service assessments
  • understanding complementary industry guidance
  • Service management tools and strategies

Day 1

  • Managing strategic change

 

Day 2

  • Managing risk
  • Planning end-to-end service management

 

Day 3

  • Managing the implementation of service management
  • Understanding organizational challenges

 

Day 4

  • Doing service assessments 
  • Understanding complementary industry guidance

 

Day 5

  • Service management tools and tool strategies
  • Exam preparation and review

MALC gives candidates the skills to support and organization's service delivery by bridging the service lifecycle stages and helping them to form a single view of service management end-to-end. 

  • Business managers, process owners, consultants, project managers and executives
  • IT executives and managers
  • IT consultants, IT assessors, auditors and risk managers
  • IT process owners
  • The exam consists of 8 multiple-choice, scenario-based, gradient scored questions.
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Duration: Maximum 90 minutes for candidates in their home language (if available - 120 minutes if the paper is in your second language. The use of a dictionary will be allowed).

To be eligible for the examination leading to the ITIL MALC certificate, the candidate must fulfil the following requirements:

Have undertaken at least 30 contact hours approved training.
Hold 17 appropriately recognised credits in the ITIL certification scheme (you cant claim credits for instance for both OSA and SO as they deal with the same subject matter)
Have at least 4 years' professional experience working in IT service management.
Completed a minimum 12 hours of personal study by reviewing the course material provided.
It is recommended that candidates have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the service management processes.
A maximum of 16 participants will be allowed to attend a classroom course.