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ITIL® Foundation Certification Course and Examination

Training Topic: 
IT Service Management
Training Framework/Standard: 

ITIL® Foundation is a 3-day course introducing learners to ITIL and the lifecycle of managing IT services. Learning involves theory, exercises and doing a sample examination as part of the course.
The course is designed to prepare students to sit the ITIL Foundation in IT Service Management Examination.

ITIL is structured around a service lifecycle and in addition to dealing with general ITIL principles and concepts, an introduction to each lifecycle stage forms part of this course.

Day 1

  • Introduction
  • Service Management Concepts
  • The Service Lifecycle
  • Service Strategy


Day 2

  • Service Strategy
  • Service Design
  • Service Transition


Day 3

  • Service Operations
  • Continual Service Improvement
  • Exam preparation and mock-exam
  • Formal exam

The purpose of the ITIL Foundation Certificate in IT Service Management (the exam that this course prepares you for) is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation Certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • IT Managers
  • IT Support Staff
  • IT Consultants
  • IT Process Owners
  • IT Developers,
  • Service Providers
  • System Integrators.
  • Business Managers
  • Business Process Owners

This course is also applicable to all IT professionals working within an organisation that has adopted ITIL.

  • One-hour
  • 40 questions
  • Multiple Choice paper
  • 26/40 required to pass

We strongly advise that learners write the examination within a week of attending the course, as experience have shown that learners who wait longer have a greater chance of failing.