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Articles

Implementing the DPSA's ICT Governance Framework

 

Governing and Managing IT in Government. Who’s Responsibility is IT?

Information Technology (IT) over the recent past has significantly changed the way how organisations operate. IT today offers both private and public sector organisations with considerable potential to transform themselves by improving strategic and operational capabilities. Potential benefits offered by IT include enabling processes, improving service delivery, improving customer satisfaction, increasing speed, and improving quality.